Hello, my name is JANA

2022 - present

• customer care - handle customer questions and complaints, process accounts
• training - creating training material and carrying out trainings for employees

2013 - 2016

• customer care - handle customer questions and complaints, process accounts
• training - creating training material and carrying out trainings for employees
• testing - testing of new on-line products versions and new software tools
• payment - verification of payment details translating and creating content for new online helpdesk

2013 - 2016

• office duties
• assisting with the preparation of various events

2008

• part of an organising team of the Marburg International Short-film Festival : writing project proposals, preparing information packs for sponsors, scheduling performances, managing ticket sales, working with the marketing team..